At Weana, we strive to provide high-quality products and exceptional customer service. Although we do not accept product returns, if you are not satisfied with your purchase, you may be eligible for replacement or refund upon approval from our support team.

If your order has not been fulfilled, shipped, or delivered by the courier according to the most recent tracking update, you can request a refund by providing your order number. If your Weana product doesn’t stick to or activate with your device within the first 30 days of being marked as delivered, please provide your order number and device type. If your Weana product was damaged during production or delivery, please provide your order number and photo proof of the damage within 48 hours of the product being marked as delivered by the courier.

To initiate a replacement or refund, please submit a request here or email us at support@weana.co to report the previous cases, our support team will do their best to address any issues you may face with your order.

In case you have an approved refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please contact us here if more than 15 business days have passed since we’ve approved your refund.